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About Us
We are Underground Cybershop Ltd, at the address shown below.
You can contact us by telephone:
phone: 08444 124 345
international phone: + 441 202 606 227
You can contact us by letter:
Underground Cybershop Ltd
Arena Business Centre
Holyrood Close
POOLE
Dorset
BH17 7FP
United Kingdom
You can contact us by email:
e-mail: Click here to send your email
CUSTOMERS RETURNING ORDERS / MERCHANDISE - PLEASE REFER TO THE RETURNS POLICY SHOWN BELOW.
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Making A Purchase
In this Agreement, we are Underground Cybershop Ltd, the Supplier, at the address shown in "About Us" section above and you are the Purchaser, as detailed on your Order in the section "Customer / Invoice Address".
Making a purchase could not be easier - just browse the styles on the Cybershop, choose your UK Size and then click "Add to Cart" for the styles / accessories you wish to purchase. After you have finished choosing your style(s), click on 'Checkout' and complete the details in the Order Form.
There is a MINIMUM order value of £9.50 per order - irrespective of the payment method.
If you are shopping from a Country outside of the UK, the currency exchange rate will be applied by your Credit Card Company at the statement transaction date.
We accept most major Credit Cards - PLEASE NOTE WE ONLY DEBIT YOUR CARD WHEN WE BEGIN PROCESSING YOUR ORDER.
Alternatively payment can be made by Bank Transfer or Money Order. We only accept Cheque payment if the cheque is issued by a UK bank. If payment is made by one of these methods then cleared funds in our account will be required before your order is shipped - please email to obtain further details.
When you complete your order online your credit card information is sent via the Secure Encrypted process.The "Gold Padlock" symbol will appear in your Browesr Address Bar when you enter your Credit Card details.
Ordering Online is quicker and easier for the processing /dispatch of your order - however you can also submit your order via Telephone or Mail Order.
When you have completed your purchase through the Check-out you will receive an email confirming the details you have given to us in your order. PLEASE CHECK THE ACCURACY OF THE DETAILS THAT YOU HAVE SUBMITTED IN YOUR ORDER.
We will then send you a further email to advise on progress of your order and the projected delivery date, as a occasionally, your style/size maybe temporarily out of stock and we will then order your style from the factory - see Back Orders section - your order will then be dispatched as soon as possible.
Our Agreement is made on the date we debit payment from your Credit / Debit Card.
Special Orders - these orders require FULL PAYMENT on receipt of the order - this payment is non-refundable in the event of your cancellation and Special Orders cannot be Exchanged for an alternative Size/Style or Refund. Additional special terms & conditions may also apply, any Special Terms & Conditions will be advised to you by email, you must then confirm acceptance to continue with your Special Order.
Size Conversion Chart
The Size Conversion Chart shown below is intended as a GUIDE to assist you with purchasing your UK Size.
Footwear is NOT available in Half-Sizes. Please note with some styles (e.g. Pointed Toe) you may need to choose a different UK Size to your regular size/fitting.
MEN'S SIZING - ALL STYLES OF FOOTWEAR
| UK SIZE |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
| EUROPEAN |
36 |
37 |
38 |
39/40 |
41 |
42 |
43 |
44 |
45/46 |
47 |
48 |
| US MEN'S |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
14 |
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WOMEN'S SIZING - WINKLEPICKERS ("UM" FOOTWEAR STYLE REF.CODES)
| UK SIZE |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
- |
- |
- |
- |
| EUROPEAN |
36 |
37 |
38 |
39 |
40 |
41 |
42 |
- |
- |
- |
- |
| US WOMEN'S |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
- |
- |
- |
- |
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WOMEN'S SIZING - CREEPERS ("UMD" & "UMC" STYLE REF.CODES)
| UK SIZE |
3 |
4 |
5 |
6 |
7 |
8 |
- |
- |
- |
- |
- |
| EUROPEAN |
36 |
37 |
38 |
39/40 |
41 |
42 |
- |
- |
- |
- |
- |
| US WOMEN'S |
5 |
6 |
7 |
8 |
9 |
10 |
- |
- |
- |
- |
- |
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WOMEN'S SIZING - STEEL CAP ("UR" STYLE REF.CODES)
| UK SIZE |
3 |
4 |
5 |
6 |
7 |
8 |
- |
- |
- |
- |
- |
| EUROPEAN |
36 |
37 |
38 |
39/40 |
41 |
42 |
- |
- |
- |
- |
- |
| US WOMEN'S |
5 |
6 |
7 |
8 |
9 |
10 |
- |
- |
- |
- |
- |
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Shipping And Handling
Shipping Rates - FOOTWEAR - (Rates stated in GBP£ / Sterling).
|
PAIRS |
| COUNTRY
|
1 |
2 |
3 |
4 |
5 |
6 |
| UK Mainland - (EXCLUDING - Northern Ireland Scottish Highlands Isle of Man) |
5.45 |
9.95 |
14.45 |
17.00 |
19.75 |
21.45 |
| Northern Ireland Scottish Highlands Isle of Man |
14.45 |
22.45 |
24.45 |
26.45 |
28.45 |
30.45 |
| Austria Belgium Denmark France Germany Ireland Luxembourg Netherlands |
10.80 |
19.90 |
27.00 |
29.00 |
39.00 |
42.75 |
| Czech Republic Finland Italy Poland Portugal Slovak Republic Spain (EXCLUDING Spanish Islands - see below) Sweden |
19.85 |
28.75 |
34.90 |
39.00 |
47.00 |
51.00 |
| Bosnia & Herzog. Croatia Cyprus Estonia Greece Hungary Latvia Lithuania Slovenia |
27.75 |
39.45 |
46.00 |
56.00 |
59.00 |
67.00 |
| Balearic Islands Canary Islands New Zealand Norway Russia Serbia Switzerland |
33.90 |
48.00 |
54.00 |
59.00 |
65.00 |
69.00 |
| Australia Japan Thailand USA
Canada |
18.95 |
33.75 |
36.90 |
39.00 |
47.00 |
58.00 |
| China Hong Kong Macau Taiwan |
29.45 |
39.45 |
49.00 |
54.00 |
63.00 |
69.00 |
| REST OF WORLD - additional costs may also apply to certain other worldwide countries |
39.00 |
53.00 |
58.00 |
61.00 |
72.00 |
79.00 |
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Delivery Schedule
The transit / delivery times shown below apply to items that are AVAILABLE DIRECT FROM STOCK.
After Checkout you will receive your Order Confirmation by email.
We will then send you a further email to advise on progress of your order and the projected delivery date, as a occasionally, your style/size maybe temporarily out of stock and we will then order your style from the factory - see Back Orders section - your order will then be dispatched as soon as possible.
Transit/delivery times are approximate and can vary due to national holidays, geographical location, adverse weather conditions.
| COUNTRY
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DAYS |
| United
Kingdom Northern Ireland Scottish Highlands Channel Islands Isle of Man |
2-5 |
| Austria Belgium
Denmark France Germany Italy Luxembourg Netherlands Spain |
3-6 |
| Cyprus Greece
Ireland Portugal |
4-8 |
| Andorra Bulgaria Estonia
Finland Hungary Latvia Lithuania Norway Poland Sweden Switzerland |
5-8 |
| USA
/ Canada |
4-7 |
| Australia
Hong Kong Japan New Zealand Singapore |
6-9 |
| Rest
of World |
7-9 |
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Orders will be delivered by Courier - they will require a signature of receipt at the delivery address - standard service is 08.00-17.30hrs Monday - Friday - PLEASE NOTE SPECIFIC DELIVERY TIMES CANNOT BE ACCEPTED - if it assists you to have delivery to your works/business or other address then please choose this option at the Checkout.Please note if you are unable to receive your order/parcel at the delivery address and the parcel is subsequently returned to our Warehouse by our Carrier, due to non-delivery or refusal to accept,a return shipping cost will apply, the cost is dependent on country/location/parcel weight.
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Back Orders
If the style/product that you have ordered is not in stock, we will place a back order with the supply factory and we will email to advise on the estimated supply time.
When the style/product is received from the supply factory we will email to advise on dispatch / debit cost to your Credit / Debit Card.
At anytime, PRIOR TO PAYMENT PROCESSING, should you no longer wish to continue with the order, you must advise us, by email or letter, that you wish to cancel the order - you must supply your Order Number to confirm your cancellation and YOU must obtain a Cancellation Number from us to CONFIRM cancellation of your order - please note cancellation cannot be accepted after we have processed payment and/or shipped your order.
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Tax Charges
The adminstration of Customs / Tax Bureau vary with each country and the payment of Customs Tax Duties / Import Charges for orders goods shipped to a country outside of the EU is the sole responsiblity of the Customer / Consignee.
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Credit Card Security
The security of your credit/debit card data is important to Underground Cybershop Ltd.
Our site uses SSL encryption to ensure your data is sent directly to and can only be viewed by Underground Cybershop Ltd.
When you complete your order online your credit card information is sent via the Secure Encrypted process.The "Gold Padlock" symbol will appear in the browser address bar when you enter your Credit Card details.
The data is only decrypted after reaching our computer. The data is not held in clear text on any web site.
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Guarantee
We provide a high quality product, however if you are not satisfied with your purchase or you require an alternative size you must notify us by email, letter or fax - you must notify us within 7 days of the actual parcel delivery date - please refer to the Returns Policy.
We endeavour to provide accurate images of all products shown on this website.However, computers, monitors/electronic displays vary in their reproduction of colour/dimension and therefore some variation may occur between the product images displayed and the actual product received.
From time to time there may also be a small difference with the finished product compared to the displayed image due to unforeseen changes in manufacturing processes / material availability and we reserve the right to supply the amended product for order fulfilment.
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Reaching Us
You can contact us by clicking "Contact us" on the navigation bar.
Alternatively you can telephone on the following numbers:
phone: +44 (0) 8444 124 345
e-mail: Click here to send your email
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Privacy Policy
Underground Cybershop Ltd will not disclose purchaser's information to third parties other than when order details are processed as part of order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods shipping / delivery purposes
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Returns Policy
We provide a high quality product, however if you are not satisfied with your purchase or you require an alternative size you must NOTIFY us by email or letter within 7 days of the actual parcel delivery date.
Return of goods can only be made if you comply with the following conditions:
- please note that Special Orders cannot be exchanged for an alternative size/style or refund.
- you send an email or letter requesting a "Returns Authorisation Number " / Returns Address - BEFORE you make the return of any style/product.
- the product has NOT BEEN WORN (except for initial fitting) and is in a saleable condition with tags unremoved.
- the product is packed in its original branded box together with all promotional items,including tissue paper/labels.
- the original sales invoice is enclosed with the goods,INSIDE, the box.
- THE BOX MUST BE PROTECTED WITH DURABLE PLASTIC WRAPPING DURING SHIPMENT.
- the Returns Authorisation Number / Returns Address is clearly displayed on the outer plastic wrapping of the parcel.
- the parcel is received at the Returns address no later than the date shown on the Returns Label. We reserve the right to refuse acceptance of returned goods/parcels after the stated date.
As the Customer it is your responsibility to ensure safe return of the goods. You are responsible for the goods until they are received at our Warehouse address. Returned Goods that are lost/go missing during transit cannot be refunded.
When the goods are received at our Warehouse they will be inspected and we will email you to confirm receipt.
Goods returned to our Warehouse that have been used/worn or marked/damaged will not receive any form of Refund.
All Shipping Costs are non-refundable unless we make an error with your ordered item(s).
Refunds will be made in the same manner as the original purchase method within 14 working days of receipt at the advised Returns Address - this refund should then appear on your Card Statement within a further 3-6 days.
Please ensure you comply with the above requirements otherwise you may incur additional costs for administration / re-handling of your Return Parcel /Goods.
Please note - the re-shipment of Overseas orders for an exchange of size will automatically incur shipping costs for the replacement size or new style/size.
The above requirements apply to all orders received via the Cybershop, Telephone or Mail Order.
The above Policy does not affect your Statutory Rights.
09.03.2010
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